Sensible Strategies for Better Communication with People who are Hard of Hearing

In the United States more than 28 million people have some level of hearing loss. Hearing loss is usually due to genetics or being exposed to too much loud noise.

If you have a friend, family member or coworker who has a hearing loss, how can you help?

General Tips

Always face the person when you are talking to them. Keep your hands away from your face.

You do not need to talk loud, or to shout. Do talk clearly, without mumbling, and try not to talk so fast.

If you think the person you know has a hearing loss, encourage them to get a hearing screening. Studies show that most people who decide to get their hearing checked do so because a friend or family member suggested it.

Tips for Social Gatherings at your Home

Turn up the lights. Most people who are hard of hearing rely on seeing the person talking to help them communicate. So while the low lights might seem cozy and relaxing, it might be a communication hindrance for your guest(s).

Turn down the music. Perhaps the biggest hindrance to effective communication for people who are hard of hearing is background noise. Loud stereos or televisions can be a real source of frustration.

Tips for Visiting a Restaurant

Consider the acoustics. Hardwood floors and high ceilings make it difficult to communicate. Look for places that are carpeted and that have seating areas off to the side, or in more private areas.

When are you going? Friday nights at the Mexican restaurant with the mariachi band may sound like fun, but your guest(s) who are hard of hearing may not hear a thing you say. Plan on going out to eat at times when there are less people, or when there will not be live entertainment.

Tips for a Meeting at Work

Visual information helps. Typed agendas, PowerPoint presentations, etc. are great helps for people with hearing loss.

One at a time. If two people are having their own private conversation, or more than one person is talking at a time, everyone is distracted, especially a person who is hard of hearing. It can also be helpful if the person leading the meeting calls on a person preparing to talk, or at least gestures towards them. It often takes a few seconds for a hard of hearing person to figure out where the voice is coming from, so a cue from the leader can really help.

Is this the best place? Environmental noise such as phones ringing, copying machines running, etc. makes it harder for a person who has a hearing loss. Try to find a room where the door can be closed and people can sit as close together as possible.


While all of us sometimes struggle to communicate effectively, people who have a hearing loss face an even greater challenge. By following a few simple strategies those of us who are friends, families and coworkers can make this challenge less difficult and probably find ourselves communicating more effectively with everyone around us.

Many people who begin to lose their hearing may deny the problem and begin to withdraw and isolate themselves. Hearing aids and other technologies can really make a difference in someone's life. Encourage your family and friends to do something about their hearing loss.

For more information about hearing loss, go to www.hearingloss.org.

Terry Portis is the executive director of Hearing Loss Association of America, the nation's foremost consumer advocacy organization for people with hearing loss. Terry's wife, Denise, has a significant hearing loss as a result of a childhood accident. This article was posted with his permission.