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Dawn Hulthen Koncsol

Dawn Hulthen Koncsol

Dawn Hulthen Koncsol, AuD, American Board of Audiology Certified, is the senior manager of international audiology training and development with Starkey Hearing Technologies. 

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KNOW HOW | Tracking, Analytics, and Relevance—Oh My!

I recently was talking to a long-time co-worker and friend in a leadership position in a health-care office who commented, “What is this KPI stuff everyone keeps talking about?” I had to pause a moment to consider that someone in a significant position in health care would not understand what that is and why she should care. I began to poll colleagues, friends, professionals, and externs, and found that the majority had no clue what I was referencing. I was quite taken aback. 

Topic(s): Practice Management, Marketing

Publication Issue: Audiology Today May/June 2019