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Cancellation Policy & Code of Conduct

Cancellation Policy & Code of Conduct

Cancellation Policy

Cancellation requests must be received in writing via e-mail, mail, or fax by March 11, 2020 in order to receive a refund (less a $75 processing fee). Refunds will not be issued after March 11, 2020.

Are you a Student Volunteer? Visit the Student Volunteer page for cancellation and no-show policy details.

All requests must include:

  • Full name
  • Verify that funds can be transferred back to the credit card on file (not applicable to cancellations received after March 11, 2020.
  • Request hotel cancellation (Any requests after March 14, must be cancelled by you, directly with the hotel).

All refunds will be processed within 60 days of the end of the AAA 2020 + HearTECH Expo conference, once original payment has been verified. Refunds will only be issued by the method in which payment was received. E-mail, mail, or fax your cancellation request to:

E-mail: American Academy of Audiology

Fax:     703-790-8631

Mail:American Academy of Audiology
Attn: AAA 2019 Registration Cancellation
11480 Commerce Park Drive
Suite 220
Reston, VA 20191

Attendee Code of Conduct

The American Academy of Audiology (“AAA”) is dedicated to creating a safe, harassment-free and respectful environment for all of its AAA 2020 + HearTECH Expo attendees, that encourages free expression and the exchange of ideas. The AAA defines an attendee as “anyone who has registered for the conference in any capacity receiving a badge including all speakers, exhibitors, contractors, volunteers and guests.” All meeting attendees are required to meet the high standards of personal and professional conduct and uphold the policies and procedures set for this meeting. AAA expects all attendees to abide be the code of conduct in all venues associated with AAA 2020 + HearTECH Expo, this includes professional and social gatherings.

All attendees must respect commonsense rules for public behavior, common courtesy, personal interaction and respect for private property. AAA prohibits and will not tolerate any form of harassment or bullying at this event. This includes fellow attendees, AAA staff or vendors.

Harassment is defined as unwanted and unwelcome attention or other conduct that creates an environment where a reasonable person would feel unwelcome, intimidated, excluded, or abused. Harassment based on gender, race, religion, national origin, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation, and any other personal characteristic is strictly prohibited.

If any attendee experiences or witnesses harassment, he/she should contact AAA Staff or Security immediately. AAA staff and security are identifiable by their badge. You can also contact the Meetings and Education Manager. Be prepared to share the approximate time, date and location the behavior occurred, name, description and contact information of the participant, and names as well as descriptions and contact information of any witnesses.

As a consequence, AAA reserves the right to revoke registration without refund of any attendee who does not comply with the code of conduct