Onsite Logistics

Onsite Logistics

Conference Officially Cancelled

March 11, 2020: In an abundance of caution for the health and safety of our attendees and the patients they serve (who may be part of at-risk populations), the Academy has made the difficult decision to cancel the AAA 2020 + HearTECH Expo (and all related activities and ancillary meetings) due to concerns about COVID-19 (Coronavirus). This unanimous decision was made by the Academy’s Board of Directors. 

Full statement and details.


How do I get to the Convention Center?

Will there be shuttles to and from the convention center from my hotel?

Shuttles will run between a select number of our AAA 2020 hotels to and from the within our block on a limited schedule. Those details are forthcoming – please check back at a later for that detailed information. In accordance with the Americans with Disabilities Act (ADA), shuttle service will be available for those with disabilities. Please be sure to indicate your ADA needs when registering for the conference.


Parking at the New Orleans Ernest N. Morial Convention Center. The Academy does not reimburse for parking fees.

Once I am there ...

Once I get to the convention center, where do I pick up my badge? Can I pick up my colleague's badges as well?

This year no badges will be mailed so, it will be important to stop by the registration desk and pick up your badge. Only one badge is permitted per attendee, and identification is required upon pick-up.

Where can I get a copy of the session handouts?

All session handouts, unless otherwise specified by the lead presenter, are available electronically on our mobile app with the exception of Learning Labs or any special ticketed education). Printed handouts may be distributed during Learning Labs and other special conferences at the discretion of the lead presenter. The mobile app allows session participants to take notes directly onto the session handouts with the ability to print for later reference.

Is lunch included in my registration fee?

Lunch tickets for Thursday and Friday in HearTECH Expo can be added to an attendees registration for $30.

Is there a private room for people with health needs at the convention center?

There is a personal consideration room for those who need privacy and space for nursing or other sensitive personal health needs. Please check your conference guide or mobile app for the location.

Is there a business and ship center at the convention center?

Business Center/Guest Services Center

Location: Lobby Of Hall F (New Orleans Convention Center)
Phone: (504) 670-8941
Fax: (504) 670-8887
Email: store6216@theupsstore.com.

Bag and Coat Check

Baggage and Coat check will be available: come back later for more detailed information.


Conference attire is business casual. Meeting room temperatures can vary considerably throughout the day; a light jacket or sweater is suggested.

Lost and Found

Lost and Found will be located at the main registration counters. Any items remaining with Lost and Found at the close of the event will be turned over to the Convention Center security personnel. The Academy is not responsible for any lost or stolen items.


The safety and security of attendees and staff is the priority of the Academy and the New Orleans Ernest N. Morial Convention Center. In the event of an emergency, please dial 504-582-3040. You may use one of the many red phones located in the lobby areas.

First Aid

First Aid is located outside of Hall B, 1st entrance.


Attendees are responsible at all times for the security of personal items such as purses, laptops, electronic equipment, etc. It is recommended that you do not wear your meeting badge outside convention functions or on the street.