Hotel Specific FAQs
How can I reserve a hotel room for AAA 2018?
Online reservations can be made immediately following the registration process on our registration site. Online reservations are highly recommended, as our system can communicate directly with the hotel inventory systems in reserving your room and the online process will avoid hotel "poacher" scams. Read more on hotel poacher scams.
If you prefer, you can make reservations by phone, fax, or mail through Experient, Inc., our authorized housing and registration company.
When will I get a confirmation that my hotel room has been booked? Can you resend my hotel confirmation?
Confirmation notices are immediately generated and sent in the same email as your registration confirmation.
It is advised to verify your arrival and departure dates on your confirmation to avoid no-show room release or early departure charges. Approximately two weeks prior to AAA 2018, an email will be sent directly from the hotel confirming your hotel arrangements.
You may log back into the registration site to re-send or re-print your confirmation or contact Customer Service at 800-424-5249, Monday through Friday 9:00 am–5:00 pm ET for assistance.
Is a deposit required for my hotel reservation?
Reservations are based on a guarantee with a valid credit card (with an expiration date of April 2018 or later). No money will be charged to your credit card until check-out.
Do any of the hotels offer the U.S. Government per diem rate?
Some hotels within the Academy block offer some Government per diem room rates. These rates will be listed online during the room reservation process. Contact Customer Service at 800-424-5249, Monday through Friday 9:00 am–5:00 pm ET for assistance booking a government rated room
Do I have a confirmed hotel room(s) if my hotel reservation was wait-listed?
Yes, but it is required that Experient, the Academy's official housing provider, work with the hotel to clear the wait-list status and send you a confirmation. In the rare instance they are not able to clear the wait-list; Experient will contact you to make other arrangements.
I need a room compliant with the Americans with Disabilities Act (ADA), what do I do?
During the hotel reservation process, be sure to check the ADA box and indicate any specific needs in the space provided.
What if I have special room requests?
Special room requests can be made online during the hotel reservation process; however, special requests such as two beds, near an elevator, etc., are based on hotel availability at check-in and are not guaranteed.
If I am sharing a room, do both occupants need to make a hotel reservation?
Only one (1) occupant is required to make the hotel reservation and add the remaining guest(s) name to the reservation. Discuss hotel booking with your roommates and designate one occupant to make the reservation to avoid extra room charges.
What if I need to make a change to my hotel reservation?
Changes and cancellations can be made online within the proper timeframe (see our deadlines page for details).
I am no longer attending AAA 2018, do I need to cancel my room reservation along with my registration?
Yes! To avoid hotel charges, those who cancel registration must also cancel hotel reservations. Make sure to cancel by the hotels' cancellation deadline (usually 72 hours in advance). A formal letter to Registration and Housing at the Academy is also required to advise us that you will not be in attendance.