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2013 Edition
Learner Outcomes

Module 1
Patient Counseling
Chapters 1, 3, 4 and the Afterword
(.2 CEUs)

The participant will be able to:

  • Differentiate psychotherapy and personal adjustment counseling recognizing when referral to a professional counselor is needed and knowing how to broach referrals.
  • Discuss why audiologists tend to bias their counseling toward information transfer and when patient questions may be actually looking for more than information.
  • Describe factors that contribute to an enhanced patient/professional relationship.

Module 2
Confronting Hearing Loss
Chapters 2, 5, 9 and 11
(.2 CEUs)

The participant will be able to:

  • Describe how personal adjustment counseling might begin from the first exchange between patient and audiologist and how the concepts of communication mismatch, differentiation, inappropriate reassurance, and clinical silence (waiting) can facilitate or impede this counseling process.
  • Guide patients through rankings of perceived importance for change and self-efficacy for change and work with patients to construct a cost-benefit analysis to bolster acceptance of professional recommendations.
  • Differentiate the monologue-driven information transfer often seen in health care settings and the interactive dialogue that underlies effective patient learning while avoiding the pitfall behaviors that hinder information delivery.

Module 3
The Pediatric Caseload
Chapters 6 and 7
(.1 CEUs)

The participant will be able to:

  • The reader should be able to describe the genesis and development of an individuals self-concept.
  • The reader should be able to discuss benefits and types of support systems.
  • The reader should be able to describe the developmental tasks of adolescence.

Module 4
The Adult Caseload
Chapters 8 and 10
(.1 CEUs)

The participant will be able to:

  • Define the hearing aid effect and describe how patients may have a negative self-concept that feeds into this social phenomenon.
  • Differentiate among three kinds of stress experienced by individuals with hearing loss and describe two kinds of coping mechanisms for stress.
  • Describe characteristics for different kinds of aging (physical, psychological, social).

Module 5
Communication Management
Chapters 12, 13, and 14
(.15 CEUs)

The participant will be able to:

  • List a variety of suggestions to improve communication success that may be employed by those with hearing loss and describe effective means to present this information.
  • Design an effective group structure for hearing loss intervention.
  • List some of the values inherent within Western cultures that may not hold true for other cultures.
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