This presentation will explore the hard facts about patient experience, why it matters, and how providers can get intentional about crafting exceptional patient experiences while enhancing provider engagement by looking through the lens of the health-care consumer. 

On September 7, Apple introduced the iPhone 7 smartphone, which was largely regarded by tech reporters as a “ho-hum” event, except for the excitement surrounding what was missing: the 3.5-mm phone jack. Although they announced that the “lightning” cable could now carry audio-by-wire, they also announced the AirPod wireless headphones, along with the Bragi Dash, Samsung Gear IconX, and several other devices that have become to be called “hearables” for their ability to stream audio and monitor biometric information.

Opinion Editorial by Gyl Kasewurm, AuD

Is 2016 starting out as a good year for business? If you are a business owner, it’s your job to assess the strengths, uncover the weaknesses and to take steps to intentionally make 2016 a great year for business. The first and most important step is to TRACK the results. Tracking costs, sources of revenue, Help Rates, and Marketing ROIs are critical for success. After 30 years as a business owner, I have some thoughts on how to make 2016 a Fabulous Year for business.

Next time you are out to dinner and order that delicious Atlantic salmon, the chances are that it is a fillet of a farm-bred fish. Well! Don’t try to whisper to your dinner because there is about a 50 percent chance that the fish had a hearing loss. Scientists in Australia have discovered that approximately 50 percent of farm-bred salmon have a deformed otolith, the fish’s ear bone, which very likely gives them hearing loss. The deformity appears to occur early in life, and the hearing loss is speculated to get worse as the fish matures.