By Zea Wintersong
This article is a part of the July/August 2025, Volume 37, Number 4, Audiology Today issue.
In my role as a Human Resources (HR) advisor to audiology and ear, nose, and throat (ENT) practices across the United States and Canada, one of the most frequently requested services I provide is helping practice owners, leaders, and employees navigate workplace disagreements and conflict. In my over 15 years of HR management, I have noted that when conflict is addressed with directness and empathy; it is almost always a catalyst for better working relationships and increased communication on teams. Conversely, unaddressed conflict often erodes even the healthiest team communication and relationships. Is conflict a necessary part of a healthy work team? Absolutely! Healthy conflict—where individuals feel heard and understood—can spark growth and connection. Just as redwood forests need fire to spread their seeds, teams need conflict to flourish (Avitt, 2024).
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