By Jessica Lovell
This article is a part of the March/April 2025, Volume 37, Number 2, Audiology Today issue.
Financial conversations can often feel stressful and awkward due to the sensitive nature of discussing costs. To help, CareCredit has created a valuable resource for providers and their teams that offers helpful insights on how to make these conversations comfortable for patients and help them move forward with hearing health care recommendations. Here are some key tips mentioned in the Tips and Scripts resource.
Utilize your practice website.
Financial conversations can begin even before a patient steps foot into a practice. By ensuring information regarding cost and payment options is readily available on the practice website, you can help patients feel more informed and prepared from the start.
Set the tone during the initial phone conversation.
Patients are likely to inquire about costs during their first phone call with a practice. Take time to prepare your responses, as this is a key opportunity to help overcome cost concerns and encourage patients to schedule an appointment.
For many patients, uncertainty around finances is a significant barrier to care. That’s why CareCredit has developed resources like Tips and Scripts to help providers navigate cost conversations with confidence.
Download the article for additional tips, and an example of what a conversation like that could look like.
